Terms of Use

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these terms of use. If you do not agree to these terms, do not use this website.

Service Terms

Services are provided subject to availability and acceptance of service requests. We reserve the right to decline service requests based on capacity, suitability, or other operational considerations. Pricing is subject to change with reasonable notice to existing clients.

Professional Standards

Our services complement but do not replace veterinary care. We are not a veterinary practice and do not provide medical diagnosis, treatment, or prescription medications. Emergency medical situations require immediate veterinary attention.

Client Responsibilities

Clients must provide accurate information about their animals' health, behaviour, and history. Withholding relevant information may compromise service effectiveness. Clients remain responsible for their animals' welfare and veterinary care.

Cancellation and Rescheduling

Appointments cancelled with less than 24 hours notice may incur cancellation fees. We will attempt to accommodate rescheduling requests subject to availability. Emergency situations are handled on case-by-case basis.

Liability Limitations

We maintain professional liability insurance and exercise reasonable care in service delivery. Our liability is limited to the fees paid for specific services where issues arise. We are not liable for conditions existing prior to our involvement or for outcomes beyond our professional control.

Intellectual Property

Content on this website, including text, images, and design, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or create derivative works without written permission.

Privacy and Data Protection

Use of this website and our services is subject to our Privacy Policy and GDPR compliance statement. We handle personal information in accordance with UK data protection law.

Website Accuracy

While we strive for accuracy, information on this website may contain errors or become outdated. We reserve the right to correct errors and update information without notice.

External Links

This website may contain links to external sites. We are not responsible for the content, accuracy, or practices of linked sites.

Governing Law

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of courts in England and Wales.

Changes to Terms

We may modify these terms at any time. Continued use of the website after changes constitutes acceptance of modified terms. Material changes affecting existing service agreements will be communicated directly to clients.

Contact

Questions regarding these terms should be directed to [email protected]