Privacy Policy

Information We Collect

We collect information you provide directly when requesting services, including your name, email address, contact details, and information about the animals in your care. We also collect records related to service delivery, including assessment findings, health observations, and care recommendations.

How We Use Your Information

Information collected is used to deliver requested services, maintain accurate care records, communicate about appointments and recommendations, improve service quality, and fulfill legal obligations related to animal care documentation.

Information Sharing

We share information with veterinary professionals when coordinating care, with emergency services when necessary for animal welfare, and when required by law. We do not sell personal information to third parties or use it for marketing purposes unrelated to our services.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Records are stored securely and access is limited to staff members directly involved in service delivery.

Data Retention

We retain client and animal care records for seven years following last service date, or longer when required by professional standards or legal obligations. You may request deletion of information subject to these retention requirements.

Your Rights

You have the right to access information we hold about you and your animals, request corrections to inaccurate information, request deletion subject to retention requirements, object to certain processing activities, and withdraw consent for optional communications.

Contact

For privacy-related enquiries or to exercise your rights, contact us at [email protected]